Terms And Conditions

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FAQs - Cerise

ABOUT THE PROGRAM
WHAT IS CERISE?

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WHAT DOES CERISE MEAN?

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ELIGIBILITY
HOW DO I JOIN THE CERISE PROGRAM?

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    HOW DO I BECOME A CERISE SITARA MEMBER?

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    HOW IS MY ANNUAL PURCHASE VALUE BEING CALCULATED?

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    ENROLLMENT
    IS IT MANDATORY TO SHARE MY EMAIL ID AND MOBILE NUMBER TO BECOME A CERISE MEMBER?

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    MY KNotty by Nature PROFILE HAS MORE THAN ONE EMAIL ID, MOBILE NUMBER, AND ADDRESS. WHICH ONE WOULD BE USED FOR CERISE RELATED COMMUNICATION?

    Your default email id, mobile number, and address shall be automatically associated with your Cerise account. Except for your email id, you can edit your mobile number and address for your Cerise account in the My Profile section at any time.

    YOUR CERISE ACCOUNT AT GOOD EARTH
    HOW DO I MANAGE MY CERISE ACCOUNT?

    Once you are signed in online with your registered email address, you can view and manage the details of your Cerise account through the Cerise tab in the My Profile section.

    HOW CAN I KEEP TRACK OF HOW MANY POINTS I HAVE EARNED OR REDEEMED?

    We will send you monthly statements on the Cerise points you have earned and redeemed to date. You can also check your points balance online through the My Profile section.

    HOW SOON WILL MY CERISE POINTS BALANCE BE UPDATED AFTER A PURCHASE? CAN I REDEEM THE POINTS EARNED FROM A PURCHASE ON THE SAME DAY ITSELF?

    Cerise points earned or redeemed for purchase shall reflect in your Cerise account within 24 hours after your purchase. So, redemption on the same day is not possible.

    CAN I TRANSFER MY POINTS TO ANOTHER PERSON OR EXCHANGE THEM FOR CASH?

    Points are non-transferable and not exchangeable for cash. The points can only be used to make purchases at Good Earth stores and web boutique.

    CAN I EARN OR REDEEM CERISE POINTS ON AN ONLINE PURCHASE MADE USING AN EMAIL ID DIFFERENT FROM MY REGISTERED EMAIL ID?

    Your registered email id is your unique identity for us. And hence, the points you accumulate or redeem on one email id cannot be accessed by another email id.

    WHAT IS THE VALIDITY OF MY CERISE POINTS?

    Cerise points earned are valid for 12 months from the date they are earned on a rolling basis. This means that while you accumulate points each time you shop, the points that you earn on a particular date are valid for a period of the next 12 months. For example, if you have earned 50 Cerise points on September 20th, 2019, they are valid till September 19th, 2020. However, if your membership expires before the points expiry, all unused Cerise points shall expire automatically.

    WHAT IS THE VALIDITY OF MY CERISE MEMBERSHIP?

    Your membership is valid for a period of 12 months from the date you acquire the membership. For example, if you enter the program as a Cerise member on Aug 20th, 2019, you will continue to earn and redeem points on all your purchases till Aug 19th, 2020.

    Scenario 1

    During this one year, if you maintain your annual purchase value between Rs 1lac – 4.9lac, your membership will be renewed once again on Aug 20th, 2020 till Aug 19th, 2021. If your annual purchase value crosses 5 lac, you will automatically become a Cerise Sitara member.

    Scenario 2

    In case your annual purchase value between Aug 20th, 2019 and Aug 19th, 2020 is less than Rs 1 lac, your membership shall expire on Aug 20th, 2020. You will not earn any Cerise points from this date onwards. All unused Cerise points in your membership account will automatically expire.

    If your Cerise Sitara membership expires but your annual purchase value is between Rs 1lac – 5 lacs, you will continue to be in the program as a Cerise member.

    CAN I EARN OR REDEEM MY CERISE POINTS AT GOOD EARTH CAFES?

    No, the program is valid for Good Earth shops and web boutique only.

    POINTS ACCUMULATION
    HOW DO I EARN POINTS ONCE I AM ENROLLED IN THE PROGRAM?

    Out of your total purchase value, you earn 10% as a Cerise member, and 15% as a Cerise Sitara member, as Cerise points. This happens every time you shop for Good Earth Home, Sustain, or Spa products at any of our shops or web boutique.

    Apart from this, there might be bonus point promotional events where you get an opportunity to earn additional points, over and above.

    DO I EARN CERISE POINTS IF I BUY A DISCOUNTED PRODUCT?

    No, Cerise points can’t be earned on discounted products or while using a discount promo code in case of online purchases.

    However, you can always redeem your Cerise points on discounted products.

    DO I EARN CERISE POINTS ON ALL NON-DISCOUNTED PRODUCTS AVAILABLE IN GOOD EARTH SHOPS AND WEB BOUTIQUE?

    Certain brands available at Good Earth stores are excluded from the Cerise program. Please contact the store team or Cerise Customer Care to check further.

    DO I EARN POINTS WHEN I REDEEM A GOOD EARTH GIFT CARD?

    No, Cerise points can’t be earned on the amount paid by using the Good Earth gift card. For example, If your total purchase value is INR 20,000/-, and you choose to pay INR 10,000/- through a Good Earth gift card, you will earn Cerise points on INR 10,000/- only.

    DO I EARN POINTS WHEN I BUY A GOOD EARTH GIFT CARD?

    Yes, you will earn Cerise points on the purchase of a Good Earth gift card made on or after August 20th, 2019.

    WHAT HAPPENS TO MY CERISE POINTS IF I MAKE A RETURN?

    Once you return an item on which you had earned Cerise points:

    • If you take a Credit Note of the same amount, your corresponding Cerise points remain as is.
    • If you take a cash/bank account Refund, incase all items on the invoice are being returned, all Cerise points earned on the invoice shall be rolled back. If it’s a partial return, the rollback of Cerise points would also be partial.
    DO I EARN CERISE POINTS ON UTILIZING A CREDIT NOTE?

    No, you will not earn points on utilizing a Credit Note.

    DO I EARN CERISE POINTS IF I BILL MY PURCHASE UNDER MY ORGANISATION’S NAME?

    No, the Cerise program is valid for individual billing only.

    DO I EARN CERISE POINTS IF I MAKE A PURCHASE IN USD OR GBP?

    No, the Cerise program is valid only for purchases made in INR.

    DO I EARN CERISE POINTS ON SHIPPING CHARGES?

    No, you will not earn Cerise points on shipping charges.

    POINTS REDEMPTION
    WHAT IS THE VALUE OF 1 CERISE POINT?

    Cerise Point = INR 1/-

    CAN I REDEEM MY CERISE POINTS ON DISCOUNTED PRODUCTS?

    Yes, you can redeem your Cerise points on discounted products.

    CAN I REDEEM MY CERISE POINTS ON ALL PRODUCTS AVAILABLE IN GOOD EARTH SHOPS AND WEB BOUTIQUE?

    You can redeem your Cerise points on all products except Good Earth Gift Cards.

    IF I RETURN AN ITEM ON WHICH I HAD REDEEMED MY CERISE POINTS, DO I GET BACK THOSE CERISE POINTS IN MY ACCOUNT?

    No, we will add the monetary value of your redeemed points to the Credit Note issued to you by Good Earth for the returned item. For example, If the value of the item is INR 10,000/-, and you paid INR/- 1000 by redeeming your Cerise points and INR 9000/- by another payment mode, at the time of return you will be issued a Credit Note worth INR 10,000/-.

    CAN I REDEEM MY CERISE POINTS WHILE MAKING A PURCHASE IN USD OR GBP?

    No, the program is valid only for purchases made in INR.

    CAN I REDEEM CERISE POINTS ON SHIPPING CHARGES?

    No, Cerise points can not be redeemed on shipping charges.

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