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As our customers’ privacy and security are important to us, our priority is to ensure that your personal information is secure and that you are informed and aware of how your data is being used by us.

This privacy policy explains how we use the personal information we collect from you and your rights over the personal information provided. We may update this policy from time-to-time based on changes in our activities or applicable regulations.

By providing us with your personal information, you are assumed to have read, acknowledged and accepted the use and processing of your personal information in accordance with this policy. We do not intentionally collect the personal information of minors below the age of 18 and where such data is provided to us, you imply that you are authorized and have parental consent to do so.

What personal information do we collect?

When you browse our website, we automatically collect the following information:
- Information about your device, including information about your web browser, Internet Protocol (IP) address, time zone, and some of the cookies that are installed on your device ;
- Information about the individual web pages or products that you view, what websites or search terms referred you to the site;
- Information about how you interact with the Site.

We receive this information through cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers and similar technology (“Cookies”) in connection with your use of the website. If you do not wish for your personal information to be collected via Cookies on the website, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser.

Whenever you make a purchase through the website, we also require you to provide us with the following information: - Name - Billing address - Delivery address - Telephone number - Email address - Payment information (credit card details)
The ‘personal information’ or ‘data’ referred to throughout this policy shall refer to all the information described in this section.

What do we use your information for?

We need to use the information you provide us to:
- Process your payments
- Fulfil orders
- Process refunds and exchanges
- Carry out risk management and fraud screening
- Send you information on marketing and promotions
- Contact you on important communications regarding your orders
- Resolve customer support issues

Consent to use your Personal Information

By proceeding to provide us with your personal information for the purpose of using our website or purchasing items from us, you are providing us with your consent to use your personal information for the purposes listed above.

Opting out/ Withdrawing consent
Should you wish to withdraw consent to receiving marketing materials from us, please contact us at info@knottybyn.com to opt out. In the alternative, you may also use the ‘unsubscribe’ function in the email messages received to avoid receiving future marketing emails.

Sharing your data

We may be required to disclose your personal information with third parties only for the following purposes:
• For the delivery and fulfilment of your orders;
• For the processing of your payments for a purchase;
• Where we are legally obligated to do so under regulation or a court order.
Rest assured, we will share your personal information with employees or third parties on a need-to-know basis only, to the extent required to ensure the fulfilment of our services to you or to fulfil any regulatory obligation or legal order issued. Where individual personal information may be required to be disclosed for legal purposes, we will notify you of such disclosures where legally permitted to do so.

Third party data collection

Shopify Platform
Our online store is hosted on the Shopify e-commerce platform which provides us with the database and tools to store your personal information on their secure servers. For more information on how your data is stored, used and shared on the Shopify platform, please visit their privacy policy.
Third Party Links
When you click on a link on our website, you may be re-directed to a third party’s website and services. Any personal information you enter on that third party’s website will be subject to the privacy policy of that third party and we will not be held responsible for any collection, use and retention of that data. When in doubt, please ensure that you read the privacy policy of any third party website you visit from our site.

Retention Of Personal Data

We will only retain your personal information for the period necessary to fulfil our obligations to you unless a longer retention period is required or allowed by law.

Your Rights To Your Data

You may request to review, revise, update and delete any personal information provided to us by contacting us at info@knottybyn.com with your instructions. Please note that any requests for removal or deletion of personal information may impact the services we are able to provide you.